Customer Engagement Model
Our Engagement with the clients are focused on the 3 pillars
Continuous Improvement
Process: Process is applied to all Projects/tasks to ensure continuous improvement and increasingly more mature winning approaches to the Project delivery. Processes such as ITIL (Information Technology Infrastructure Library), ITSM (IT Service Management), CMMi (Capability Maturity Model Integration) etc., are the key techniques we do embrace while embarking on an Assignment.
Best Practices: Best Practices are used to deliver high-quality output. We at Tutelage record the techniques, standards and processes which have accomplished winning results to customers. Good operating practices are those which are stable and has a well-defined strategic plan and also resilient.
Performance Engineering: Measurement is the key to Performance Engineering. Adequate tools are used to benchmark the operating life cycle.
Optimization ( Value Proposition)
Cost: Who doesn't desire to run their business as a profit center? Every customer wants to run their business in profit. Cost is the key denominator and if not factored or taken care appropriately can lead to over spending and not yielding a value to the customers bottom-line to their growth. We do take care each component to ensure the cost is optimal and adds a benefit to the cost incurred.
Technology: With numerous technologies in place it is extremely important to know what technology we choose. This is certainly has to be kept in mind for a long term approach and avoid often migration and complete re-design.
People: Human Capital or Human resource is the integral or focal point in any organization success. Optimizing the people process is to have a model which drives efficiency, effectiveness and productivity. How is your hiring framework? What is your orientation model? How is your Learning and development framework? What is your retention statistics?
Customer Satisfaction
Productivity:We optimize the process variables such that the productivity is met and utilization is balanced. Are we producing high and at the same time are our resources fully utilized. We ensure the right talent/automation is used to meet the customer goals and objectives thus meeting the end-goal successfully.
Efficiency: High efficiency is achieved by optimizing the usage of the resource and the cost.
Scalability: Any deployment should be taken care by creating a vacuum to scale the product or the scope of the project. Right technology and right practices are designed to support the scalability for future growth.
Client Testimonial
Tutelage program delivery on EMC SAN Storage course was very effective and immensely helpful to handle the L1/L2 Storage tasks. The EMC and Brocade trainers were very well thorough in their subjects and delivered the training very effectively. The quiz and MCQ provided after each module will be handy during any future reference and interviews.. I would love to go again to your institute if I shall get a chance. Thanks for your support.
Laxmi Narayan samal, IBM
The Training was planned and structured well. The concepts and scenarios illustrated by your Trainers were effective and well understood. I personally learned a lot and got solid confidence by attending your training program.
G Manoj Kumar, IBM
The training program was satisfying one and gave me a good insights on SAN Storage Administration concepts and fundamentals.
Jithin, IBM
This is to note our appreciation to Tutelage for your valuable Training Program on behalf of India Skills from June 17th 2013 to June 29th 2013 comprising of 20 hours of Workshop on Interview & Workplace Skills,
Raffles School of Business.
We learned the ITIL service lifecycle processes and its application in the IT Service Management context. The training was extremely helpful and opened up many areas of knowledge. Extremely good session.
Eril Menezes - Frontier Business systems
The ITIL v3 training gave me a very good understanding of the process and best practice approach.
Noel Pereira - Frontier Business systems
The trainer walked us through the case studies for SLA Management and to perform BIA, Risk analysis and IT continuity. Very helpful
Chetan Kumar - Frontier Business systems
Clearly understood how to run a Service operation and quality Helpdesk function.
Govinda Sharma - Frontier Business systems
Before attending I had a very primitive idea about ITIL. But post training I got to know very clearly about all the Service lifecycle Processes and their activities.
Saravana Kumar - Frontier Business systems